X-ASSIST is also available as browser-based web application and as native mobile app, providing you with all the powerful features of the Desktop version:

• Emergency Call – if you are in danger, you can reach the EXOP Operations Centre 24/7

• Status Calls – if a security incident occurs nearby, you will receive calls to check if you need help

• Alerting – you will receive emails informing you about the latest security developments and incidents onground

• Pre-Trip Information – you will receive the latest security and medical information before departure

• Travel Security Information – you can access all relevant information of your travel destination at any time

Browser-Based Web App

The browser-based web app is the preferred option for companies that generally restrict the installation of apps on company devices. Without downloading the app from the stores, users can use all platform functionalities via the browser, including sharing of geolocation and the emergency button.

Native App

App Activation

To activate the app, please do as follows:

1. Log into the platform as you usually do and open your user profile. Click „Mobile App“ on the left side of the screen.

2. Install and start the app on your mobile device. The app welcome screen shows an 8-letter authorisation code.

3. Enter the code in the field „Authorisation code…“ in your user profile and click „Authorise“.

4. You are now permanently logged into the app on your mobile device.

5. The app will ask you to authorise again if there has been an update

Most importantly, using the app while on a business trip provides a number of functions that improve the monitoring and alerting and thus increase travel safety significantly.

EMERGENCY BUTTON

In critical situations, the traveller can push the emergency button and will be automatically connected with the Operations Centre. To make assistance fast and precise the person can share his/her exact location with EXOP, so they can localise the person and determine appropriate assistance measures.

This feature also serves as silent alarm for travellers that are in a life-threatening situation and not able to speak on the phone. Simply pushing the button "call for assistance" will immediately transmit the traveller’s location to the Operation Centre and trigger subsequent emergency procedures.

CHECK-IN

The check-in feature is the easiest and most accurate way to submit the current position of a traveller to the platform and integrate the person, based on the name, phone number and email address of his user profile, into the monitoring and alerting. The user will be monitored at exactly the geo-coordinates sent by the last check-in. Managers can see the traveller and his position in the travel monitor. After eight hours with no updated position, the monitoring will be terminated.

This function is a huge advantage in cases where position data are rather inaccurate, e.g. if PNR travel data only provide the location of the arrival airport. Also, if there has been no time for regular travel registration (manual, calendar or PNR registration) at all, with the push of a button, the traveller is being taken care of by the platform’s monitoring and alerting after only a few moments.

ACTIVE LOCATION ALERTING

Travellers using the native app can transfer their movement and location data directly to the platform with their express consent. Based on the movement data of the traveller’s smartphone, the travel manager can follow the live-position of the traveller. This way travellers can also be monitored on the route and on the move.

This option is specifically useful for overland transport, e.g. from the airport to a remote project location. Also, in cases where travellers and expats have a commuting routine in higher-risk areas, the active location alerting increases their safety considerably.

KEY FEATURES

• Events List - View security events worldwide

• Charts View - List View, Charts and Map View

Announcement

Security Information

Alert

Special Alert

What is the Risk Map?

The Risk Map is the heart of the platform’s dynamic country information.

Zooming into the map reveals the EXOP risk ratings even below country level. It shows the risk of governorates and provinces, down to cities and even city districts. Having a closer look at important cities will show violet-marked areas of higher risk for travellers. You can select to display different information, map types and layers.

Using events selection and event visualisation, you can generate a professional risk profile of a region based on the security incidents in the risk categories of your interest and in a certain time frame.

HEAT MAP

At one glance, the heat map shows you hot spots of risk. Defined by your filters, it shows you which areas are to be avoided and which areas require higher security measures. A threat that was acute three years ago does not necessarily have to be present today, which is why using the time filter is imperative to get a clear answer to your questions.

Any event or incident with relevance for security and travel that has been identified over the past years is listed on the global events page.

The events listed provide structured and comparable information such as risk category, date and time, impact and exact location of the incident, added by a direct link to news sources. That way you get an insight to what happened on the ground and consider if security or medical prevention measures have to be adjusted.

In addition, you will be alerted by announcements of future events.

Of course, you need to find out about specific places, topics and times: You want to know if you face a risk of violent demonstrations when staying in the capital, or if there are any clashes in the hinterland where your project site is located, or in what seasons hurricanes bring flooding and destruction to a specific travel destination? Target your search according to your specific questions using and combining the multiple filter options.

To make it more intuitive for you to find what you need, the platform provides multiple views of the events.

In the list view on the left side of the screen you can see the events (filtered to your needs) in the specific order of your choice – by date or by impact. Switch to the chart view, and the same events are displayed in a risk trend line or risk locator. These charts help you identify overall risk trends and major risk locations. Alternatively, you can navigate through the events using the map and its multiple map layers in the corner of the screen to extract the information you need.

Please note that EXOP has been renamed Crisis24 GmbH. You still find EXOP letterings in screenshots and videos for a certain period.

INTRODUCTORY VIDEO

PRODUCT OVERVIEW

X-ASSIST is a mobility risk management platform that identifies security incidents worldwide 24/7, matches the location of the incidents with travel booking data of your company and automatically calls you if you are within a certain impact radius of an incident.

The platform also allows emergency calls, location sharing (if permitted) and status feedbacks.

KEY FEATURES

To summarise, X-ASSIST:

• Identifies and minimises travel risks

• Integrates travel data and maps the location of travellers and sites

• Finds relevant security incidents rapidly with the help of artificial intelligence

• Matches the location of travellers and sites with current security incidents in seconds

• Asks proactively for the status of alerted travellers and feeds status back to management

• Communicates in the language the traveller feels comfortable with

• Alarms the responsible management if support is needed and automatically triggers emergency support measures

INTENTION OF THIS GUIDE

The following guide intends to describe key functions and features of X-ASSIST, the mobility risk management platform. After each section, you will find FAQs which might directly answer your questions.

Gain a better understanding of the security situation in a country. Crime, civil unrest, terrorism, general risks and governance are all key categories to be assessed to provide a basic country risk portfolio. In addition, our experts identify urban risks for each country’s most relevant cities and add new information on a monthly basis, even revealing no-go areas for travellers.

DISCOVER THE PLATFORM

There are several basic features that are always visible on the top of each page - the navigation bar, the emergency/check-in button and, on the main pages, the screen splitter.

NAVIGATION BAR

Start using the platform by checking out the navigation bar. Click/touch the respective icon and get direct access to the Risk Map, Global Events, Country Risks, My Trips and to our Articles. Finally, you can access your profile to administer your personal account.

EMERGENCY BUTTON & DATA INTEGRATION

See tutorial:

Critical on-trip functions can be found on all sites in the upper left corner of the screen: Touch the icon next to the logo to access the emergency button and the options for location sharing:

• Call for assistance - Call the operations centre in case of emergency and share your location

• Check-in - Send your exact location for a more precise monitoring and assistance

• Active location alerting - Share location and movement data and make your transport safer

SCREEN SPLITTER / VIEWS

Depending on the size of the screen you use, there are different screen splits available. As you navigate through the different pages and use the platform you can adjust the screen views to your preferences with one or two clicks on the view mode icon, always placed in the upper left corner of the screen. In all mobile views you can switch from the navigation panel to map view with one click on the map icon and back.

The summary provides an overview of past and future security incidents in the country. You can directly screen the four latest incidents, get a picture of the incident frequency over the past months and see the most important incident categories for that country.

This will help you better understand security developments on the ground and the biggest threats in your country of destination. With the help of the 'take care of' section, you can immediately see which topics need to be considered before and during a trip.

What is an announcement, a security information, an alert and a special alert?

ANNOUNCEMENT

An announcement is an information about a security-related event that can be expected in the future, such as strikes and demonstrations.

SECURITY INFORMATION

A security information is an incident information you receive via email when setting a favourite on the global events page or for a specific country on the country risks page. Once the system detects an incident that matches your favourite, you will receive an email with the incident information.

Additionally, you can schedule a periodic alert digest of all events which match this favourite.

ALERT

An alert is an email information about an incident in the farther surroundings of your registered location. This incident is unlikely to affect you directly. However, you should be notified about it. For each incident that triggers an alert, the system sends different emails – one is tailored to you as the traveller, the other is tailored to your travel manager.

SPECIAL ALERT

In the event of a special alert, it cannot be ruled out that a traveller is directly affected by a security incident that can pose a threat to life and health. The platform directly contacts affected travellers via phone call in order to detect their status. In addition, the traveller receives the incident information via email, including behavioural guidelines to reduce the risk in the vicinity of the event. For each incident that triggers a special alert, the system sends different emails – one is tailored to you as the traveller, the other is tailored to your travel manager.

Medical precautions must begin long before the trip. The platform lists latest medical events and relevant vaccinable and non-vaccinable diseases, so you, together with a physician, can decide how to prepare for the journey well in advance. For those companies that prefer to work with their own medical sources, all medical information can be deactivated. Activation or deactivation refers to medical risk overview, medical advisory and medical map content.

Each country has a list of key recommendations that significantly reduce travel risks, if followed. Much the same counts for medical recommendations. Of particular interest is the section 'specific advices' which provides special recommendations and detailed information about a specific risks prevalent in the respective country.

Charts provide smart graphics for analytical users. Risk lines, forecasts, upcoming events and risk categorisers – all these visualisations help you better understand an overall risk trend from recent months to today and to identify key risks at a glance.

How do country information help risk prevention?

Country information provide a first overview about the risk profile of a country. Reading the information will give you a first indication if travelling to the place is dangerous for you or not. It also recommends the implementation of specific risk mitigation measures to reduce the risks for your travel.

Where do the data come from?

Country and city risk layers as well as incidents are the outcome of the EXOP team’s work. All the security information is peer-reviewed by analysts. Business and corruption layers are derived from publicly available sources (e.g. World Bank etc.). The foreign ministry digest is calculated by an average of the respective country risk ratings by key foreign ministries incl. UK, US, Germany, Australia, France etc.

Is the country information up to date?

Our aim is to provide updates in real time. All content is updated automatically and in all languages as soon as key information e.g. security risk levels have been verified and changed by EXOP’s analysts. Technology now is doing most of the jobs, editors and translators used to do in the past.

How can I change the language?

The platform’s content including all communication (email and phone calls) is available in several languages, among them French, German, English and many more. You can select your own language. Simply go to your user profile, select your preferred language and save.

If you are interested in specific countries, you can save them as favourites. What are the advantages?

• You can access them directly from the country information page by selecting them from the list of favourites, which is displayed when you click/touch in the search bar on the left of the page.

• More importantly, you can receive emails informing you if a relevant event occurs in the country. Just select “send me an email...”, then choose from which impact level on you wish to receive such information and “save”.

• You can receive event digests for your favourite countries. Let’s say you want to receive once a week at 9:00am and overview of all events that occurred in the country over the past 7 days. Just go to “Alert digest”, define your individual settings and “save/update” your favourite.

• You can also receive risk level change alerts by email in case the overall risk level of the country changes.

You cannot only find information on the risk profile of your destinations when planning a business trip, but also check for current visa requirements for the planned trip. In the main menu under Country Risks you will find the item Visa Requirements. The feature is reserved for Advanced contract clients.

Fill out the form according to your individual specifications and you will immediately receive an overview of the current entry and visa regulations.

The resulting regulation overview also contains information on special regulations regarding COVID-19, such as quarantine or other requirements, such as proof of a COVID-19 test certificate.

On the page Articles you have access to reports and analyses in the field of crisis management from EXOP and EXOP's partners. Among others you can find our regularly updated COVID-19 factsheet here.

If you subscribe you will be informed each time a new article is being published. With "unsubscribe" you will not receive the email information anymore, but still be able to access articles and reports directly from the platform.

How can I reset my login credentials?

This depends on the login mechanism you use. If you use username and password just click “Forgot your password?” on the login page and follow the instructions. If you use SAML or email token, you don’t have login credentials. For email token login just start the process again to receive an email token link. Please note that your email domain in your company email address must be white-listed for using email token. You also need access to your company email address. In case of SAML, just click on the link provided by your company. For this to work you must have a valid company account and be connected to your company’s infrastructure.

Why am I not able to login?

1. Your account may be locked. This can have several reasons. First, it can happen if you tried to login with the wrong credentials too often. In this case you will get unlock instructions via email automatically. Please follow them. If you didn’t receive them, just click “Didn’t receive unlock instructions?” on the login page.

2. It is also possible that you got disabled by you administrator or the whole company got disabled (e.g. your contract expired). Please check with your administrator for help

How can I temporarily prevent a user from login without deleting him?

Just go to the admin area to users and edit the user. There you find the check box to disable the user.

Why can I not register my trip?

Only registered users of the platform can sign up for calendar tracking. If there is no user profile the platform administrator receives an email to invite the designated user to create an account.

What can I do if I register a trip via calendar tracking but receive an error message?

This can have multiple reasons. In general, the error message you receive via email will tell you the exact error. The most common error occurs when users forward the calender event via email, instead of adding the platform email address directly as a guest. In case of Microsoft Outlook do not use an appointment and forward it. Create a meeting where you invite the platform directly to the meeting.

How can I manage my personal account?

The user profile of the platform is an important element. Here, you can manage your personal account. You can set your name, email and phone number that serve as main contact details for the platform in case of emergencies and any other information.

In addition, users can select their preferred language and time zone. If user’s login via username and password, they can also change their password here.

For additional safety they can also enable two-factor authentication for their account. Users can also determine their personal country of employment in the user profile.

SOLUTIONS FOR CORRECT TRAVEL DATA

Many times travellers cannot be monitored properly. Why not? Incomplete booking data, spelling mistakes in names, missing or wrong phone numbers and email addresses make tracking and contacting travellers difficult. We provide three options to solve this problem:

1. a direct check-in feature

2. a manual trip registration

3. a trip registration through your personal calendar

CHECK-IN

The check-in feature serves as the shortest and most accurate way to submit a traveller’s position to the platform and integrate the person, based on the name, phone number and email address of his user profile, into the platform monitoring and alerting. The user will be monitored at exactly the geo-coordinates sent by the last check in. After seven days with no updated position, the monitoring will be terminated.

This function is a huge advantage in cases where position data are rather inaccurate, e.g. if PNR travel data only provide the location of the arrival airport. Also, if there has been no time for another travel registration (manual, calendar or PNR registration) at all, with the push of a button, the traveller is being taken care of by the platform’s monitoring and alerting after a few moments.

MANUAL TRIP REGISTRATION (MY TRIPS)

With the second option you can manually register your trip easily through the platform. All you need is your trip details, e.g. flight or project/office site or hotel location.

Go to My Trips (suitcase icon) in the menu bar and choose add manual booking. Fill out the form with the trip details and register your trip. It is recommended to use the search bar to enter the accommodation location address of your stay. You can also move the pin on the map to the location you want to be monitored at during your stay.

After the confirmation notification, you will receive the PTI (according to your company's settings) and be part of the monitoring and alerting.

CALENDAR TRIP REGISTRATION

The third option is the calendar registration that allows you to invite the platform to any of their appointments and trips worldwide. Travellers can invite the platform to their 3-day city trip with business meetings as well as to their visit to a project site located in a rural high-risk area and even to short stops along the road. The platform will be your companion that informs you proactively if a security incident occurs and initiates emergency procedures, if it finds you in danger.

Simply register your trip through your personal calendar application in two simple steps – at the office with your desktop PC or on the go with your smartphone.

1. Create an appointment in your calendar for the duration of your trip, name your destination and invite the company specific email address as an attendee. You will find the email address in the platform under Calendar Trip Registration.

2. Within a few moments you will receive an email with a link to confirm the registration. This link leads to a confirmation page where you can directly add or update your location and contact details, such as your mobile number. Finally confirm the trip ... and done!

To summarize the benefits of using the calendar tracking :

• QUICK — In ONLY A FEW Steps: Register trips in two easy steps wherever you are – at the office with your desktop PC or on the go with your smartphone. Just create an appointment for the duration of your trip, invite the platform as an attendee and confirm the trip registration.

• EASY — Simply using YOUR PERSONAL CALENDAR: You can register your trip easily through your personal calendar application. The platform supports any common calendar applications, including Outlook, iCal and Gmail.

• FLEXIBLE — Your flights change? Just adapt your calender event: You can postpone, extend or cancel the appointment in your calendar at any time. Your changes are forwarded to the platform immediately.

MY TRIPS - AN OVERVIEW OF MY BOOKINGS

Every platform user can access his or her personal bookings, flights, trips and stays registered with the platfom. A GPS location transmitted via check-in on the other, hand will not be listed here. Select My Trips (suitcase icon) from the menu bar and then click show more to see the details of the relevant booking. You can edit or delete bookings you had made in the platform itself (manual trip registration). Trips registered via calender tracking can be edited by changing or deleting the event in your calender application. PNR data transmitted automatically can only be changed by the travel agency.

How can users get an account?

There are different ways depending on the login procedure:

1. If the user registers via email token or SAML, the platform will automatically create a new user (in the standard group) as soon as the respective user clicks on the link. Please note that the email domain must be white-listed for using email token.

2. An administrator can simply add/invite users via the admin area. Multiple users can also be invited at once.

How can I delete travellers or cancel trips?

It depends. Travellers that have been integrated into the platform via automatic transfer of travel data and don’t have a user account in the platform cannot be deleted, neither can their trips. All travellers having an account in the platform can be deleted, including all their trips by the administrator only. Single trips cannot be cancelled, except trips registered via calendar tracking. In this case, the traveller himself needs to delete his calendar event.

What does it mean when an email address begins with “temp-email-…”?

This is not an error. In most cases, this is an email address that is temporary and not yet confirmed. For example, if you log in via email token, receive a link to register, but you never confirm your email with the link, the system will consider your email as temporary email.

How long can I use the link received via email token login?

By default, the link is valid for 24h.

Why does my colleague have a different language than me?

A company can set a default language for all users, but every user can set the preferred language for himself in the user profile.

Why do travellers get emails not in their preferred language?

There is only one default language for all users in the platform. If a traveller wants to have a different language, he must have an account in the platform and change the language in the user profile.